trendbet Privacy Policy

1 Introduction

trendbet ("we," "us," "our," or "the Company") operates the online casino platform accessible at trendbet.club. We are committed to protecting the privacy and personal data of all individuals who use our platform, including registered players, visitors, and prospective players across the Philippines — from Metro Manila and Makati to Cebu, Davao, Quezon City, and beyond.

This Privacy Policy describes how trendbet collects, uses, stores, shares, and protects your personal data when you access or use the trendbet platform. It also explains your rights under Philippine law and how you can exercise them.

This Privacy Policy should be read together with trendbet's Terms & Conditions, which govern your use of the platform. By registering on trendbet or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

2 Data Controller

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, trendbet is the personal information controller responsible for your personal data collected through the trendbet platform.

trendbet has designated a Data Protection Officer (DPO) who is responsible for overseeing compliance with applicable data protection laws and handling data subject requests. You may contact the trendbet DPO through the contact details provided in Section 14 of this Privacy Policy.

3 Personal Data We Collect

trendbet collects the following categories of personal data, depending on how you interact with the platform:

trendbet does not collect sensitive personal information beyond what is strictly necessary for identity verification and regulatory compliance. We do not collect information about your race, religion, political opinions, or health status unless specifically required by law.

4 How We Collect Your Data

trendbet collects personal data through the following means:

• Direct Submission: When you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or participate in promotions, you provide personal data directly to trendbet.
• Automated Collection: When you access and use the trendbet platform, we automatically collect technical and usage data through cookies, log files, and similar tracking technologies. This includes your IP address, device identifiers, browser type, and gameplay activity.
• Third-Party Sources: trendbet may receive data about you from payment processors (such as GCash, Maya, or your bank) when you make transactions, and from identity verification service providers during the KYC process.
• Publicly Available Sources: In limited circumstances related to fraud prevention or regulatory compliance, trendbet may consult publicly available sources to verify information you have provided.

5 How We Use Your Personal Data

trendbet uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your trendbet account, including processing your registration, verifying your identity, and enabling you to log in securely.
• Service Delivery: To provide access to trendbet's games, process bets, calculate and credit winnings, and deliver the full range of platform features.
• Payment Processing: To process deposits and withdrawals in Philippine Peso (PHP) through your chosen payment method, including GCash, Maya, bank transfer, or debit card.
• KYC and Age Verification: To verify that you are at least 21 years of age and to comply with anti-money laundering (AML) and know-your-customer (KYC) obligations under Philippine law.
• Responsible Gaming: To monitor gameplay patterns, identify signs of problem gambling, enforce deposit limits and self-exclusion requests, and provide responsible gaming support.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, money laundering, and other illegal conduct on the platform.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications. You may opt out at any time.
• Legal and Regulatory Compliance: To comply with applicable Philippine laws, PAGCOR regulatory requirements, court orders, and lawful requests from government authorities.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the trendbet platform, games, and user experience.

trendbet will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or as otherwise permitted by applicable law.

6 Legal Basis for Processing

trendbet processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform the contract between you and trendbet — specifically, to operate your account, process transactions, and deliver gaming services.
• Legal Obligation: Processing is required to comply with trendbet's legal obligations under Philippine law, including KYC requirements, AML regulations, and PAGCOR licensing conditions.
• Legitimate Interests: Processing is necessary for trendbet's legitimate interests in operating a secure, fair, and commercially viable gaming platform, including fraud prevention, security monitoring, and platform analytics — provided these interests are not overridden by your rights and freedoms.
• Consent: For certain processing activities — such as sending marketing communications or using non-essential cookies — trendbet relies on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

7 Data Sharing and Disclosure

trendbet does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: GCash, Maya, BPI, BDO, Metrobank, UnionBank, and other approved Philippine payment providers, to process your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and age verification service providers who assist trendbet in verifying your identity and complying with regulatory requirements.
• Technology Service Providers: Cloud hosting providers, cybersecurity firms, and software vendors who support the operation and maintenance of the trendbet platform, under strict data processing agreements.
• Game Content Providers: Licensed game developers and studios whose games are available on trendbet, to the extent necessary for game operation and fairness auditing.
• Regulatory Authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government bodies, where disclosure is required by law or regulatory directive.
• Law Enforcement: Philippine law enforcement agencies, where trendbet is legally required or permitted to disclose data in connection with the investigation of criminal activity.
• Professional Advisers: Legal counsel, auditors, and accountants, where necessary for trendbet to obtain professional advice or conduct audits, subject to professional confidentiality obligations.

8 Cookies and Tracking Technologies

trendbet uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyze usage, and support security functions. The following types of cookies are used on trendbet:

• Essential Cookies: Strictly necessary for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled without affecting platform functionality.
• Functional Cookies: Used to remember your preferences, such as language settings and display options, to provide a more personalized experience on trendbet.
• Analytics Cookies: Used to collect aggregated, anonymized data about how players use the trendbet platform, helping us identify areas for improvement. These are only set with your consent.
• Security Cookies: Used to detect and prevent fraudulent activity, unauthorized access, and bot behavior on the trendbet platform.

You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may prevent you from accessing certain features of the trendbet platform. For more information on managing cookies, refer to your browser's help documentation.

9 Data Retention

trendbet retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

• Account Data: Retained for the duration of your active trendbet account, plus a minimum of five (5) years following account closure, in compliance with AML and regulatory record-keeping requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by Philippine AML regulations and PAGCOR licensing conditions.
• KYC Documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction, whichever is later.
• Support Communications: Retained for three (3) years from the date of the last communication, for dispute resolution and service improvement purposes.
• Technical and Usage Data: Retained for up to two (2) years from collection, after which it is anonymized or deleted.
• Marketing Consent Records: Retained for the duration of your consent and for three (3) years thereafter, as evidence of consent.

When personal data is no longer required, trendbet will securely delete or anonymize it in accordance with our data disposal procedures. Anonymized data that can no longer identify you may be retained indefinitely for statistical and analytical purposes.

10 Data Security

trendbet implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. Our security measures include:

• Encryption: All data transmitted between your device and trendbet's servers is encrypted using industry-standard TLS/SSL protocols. Sensitive data at rest is encrypted using AES-256 encryption.
• Access Controls: Access to personal data is restricted to trendbet personnel and authorized service providers who have a legitimate need to access it. All access is logged and audited.
• Two-Factor Authentication: trendbet supports two-factor authentication (2FA) for player accounts to provide an additional layer of security against unauthorized access.
• Regular Security Audits: trendbet conducts regular security assessments, penetration testing, and vulnerability scans to identify and address potential security weaknesses.
• Incident Response: trendbet maintains a data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, trendbet will notify the National Privacy Commission and affected players in accordance with the Data Privacy Act of 2012.

While trendbet takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for keeping your trendbet account credentials confidential and for notifying us immediately if you suspect unauthorized access to your account.

11 Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by trendbet:

• Right to Be Informed: You have the right to be informed about how trendbet collects and uses your personal data, as described in this Privacy Policy.
• Right of Access: You have the right to request a copy of the personal data trendbet holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data trendbet holds about you.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to trendbet's legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on trendbet's legitimate interests.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another data controller where technically feasible.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe trendbet has violated your data privacy rights.

To exercise any of these rights, please contact trendbet's Data Protection Officer using the contact details in Section 14. trendbet will respond to all data subject requests within thirty (30) days of receipt, in accordance with the Data Privacy Act of 2012. We may need to verify your identity before processing your request.

12 Children and Minors

trendbet's platform is strictly intended for adults aged 21 years and above. trendbet does not knowingly collect personal data from individuals under the age of 21. The minimum legal age for casino-style gambling in the Philippines is 21 years, as prescribed under applicable PAGCOR regulations.

If trendbet discovers or has reason to believe that personal data has been collected from a person under the age of 21, we will immediately suspend the relevant account, delete the personal data collected, and take appropriate action in accordance with our Terms & Conditions and applicable law.

If you are a parent or guardian and believe that your child has registered on trendbet or provided personal data to us, please contact trendbet support immediately so that we can take prompt action.

13 Changes to This Privacy Policy

trendbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, trendbet will notify registered players via email or a prominent notice on the platform at least seven (7) days before the changes take effect.

The date of the most recent revision is displayed at the top of this page. Your continued use of the trendbet platform following the effective date of any amendment constitutes your acknowledgment of the revised Privacy Policy. If you do not agree with the changes, you may request account closure in accordance with our Terms & Conditions.

We encourage you to review this Privacy Policy periodically to stay informed about how trendbet protects your personal data.

14 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way trendbet handles your personal data, please contact our Data Protection Officer:

• Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 through the trendbet platform
• Response Time: Data subject requests are handled within 30 days of receipt

If you are not satisfied with trendbet's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines, the regulatory body responsible for enforcing the Data Privacy Act of 2012.